Collection and Use of Information
At Francis Tax Service, we are committed to responsibly collecting, managing, and using your personal information to provide you with the best service experience. When you subscribe to our SMS messaging services or interact with our website, we may collect the following types of information:
How We Use Your Information
The information we collect is used exclusively to provide and improve our services. Specifically, we use your data for:
- Service-Related Communications: Sending updates about your tax filing process, appointment confirmations, and critical notifications.
- Reminders: Providing timely reminders for important dates, such as tax deadlines and scheduled appointments.
- Status Updates: Delivering notifications about the status of your tax documents or other services.
- Promotional Messages: Sharing special offers, promotions, and discounts tailored to your preferences, only when you opt in.
- Website and Service Improvement: Analyzing usage data to enhance our systems, improve functionality, and deliver a better experience.
Commitment to Privacy
We do not use your data for purposes unrelated to the services we provide. Your personal information is handled with care and protected through robust security measures to prevent unauthorized access, misuse, or sharing.
This combined and polished section clearly outlines what data is collected, how it is used, and the protections in place, ensuring transparency and compliance with regulations.
Data Sharing and Protection
At Francis Tax Service, we prioritize the security, confidentiality, and responsible management of your personal information. Our commitment to data protection ensures that your information is handled securely and transparently. Below, we outline our practices:
1. No Unnecessary Sharing
Your personal information is never sold, rented, or shared with third parties for marketing purposes. Data sharing occurs only in the following cases:
- When Legally Required:
- We comply with lawful requests from regulatory authorities, subpoenas, or court orders.
- This includes sharing information to protect against fraud or address legal claims.
- To Adhere to Carrier Regulations:
- Ensuring transparency and compliance with industry standards, including requirements for SMS communication registration.
- With Trusted Service Providers:
- Occasionally, data may be shared with vendors who assist in delivering our services (e.g., payment processors or IT providers).
- These third parties are contractually obligated to use your information only for the specified purpose and must adhere to strict confidentiality standards.
- In Business Transactions:
- In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity under the same privacy standards.
2. Robust Security Measures
We implement industry-leading safeguards to protect your data from unauthorized access, misuse, or loss. These measures include:
- Encryption:
- Sensitive data is encrypted during transmission and storage to prevent unauthorized access.
- Access Controls:
- Your information is accessible only to authorized personnel who require it to perform their duties.
- Multi-factor authentication and regular access audits further secure your data.
- System Updates:
- We regularly update our systems to stay compliant with evolving security standards and patch vulnerabilities.
- Data Minimization:
- We collect only the information necessary to provide our services and store it for as long as required to meet legal or operational needs.
- Monitoring and Testing:
- Regular security audits and penetration tests ensure our systems are resilient against threats.
3. SMS Opt-In Consent and Privacy
We are committed to respecting the privacy of your phone number and SMS consent:
- No Sharing for Marketing:
- SMS opt-in consent and phone numbers will never be shared with third parties or affiliates for marketing purposes.
- Purpose Limitation:
- Phone numbers are used exclusively for service-related communications, such as appointment reminders, tax updates, and notifications.
- Compliance Assurance:
- All SMS-related practices adhere to The Campaign Registry (TCR) regulations and the Telephone Consumer Protection Act (TCPA).
SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
Your Trust is Vital
We value your trust and take any concerns about your data seriously. If you believe your information has been compromised or have questions about how your data is used, please contact us immediately:
- Email: doc@francistaxservice.com
- Phone: 612-722-1129
Consent to Receive SMS Messages
By subscribing to our SMS messaging service, you agree to receive periodic text messages from Francis Tax Service. These messages are designed to keep you informed and up to date with important information, including:
- Appointment Reminders
- Tax Deadlines
- Promotional Offers
- Service-Related Updates
Message Frequency and Costs
- The number of messages you receive will vary depending on your selected services and preferences.
- Standard message and data rates may apply based on your mobile carrier's plan
- Francis Tax Service is not responsible for any charges incurred by your mobile carrier for receiving these messages.
How to Subscribe
To join our SMS messaging service, you must provide explicit consent by completing one of the following approved methods:
- Submitting Your Phone Number: Opt-in through our secure website form.
- Replying to an SMS: Responding with "YES" or "START" to a message from Francis Tax Service.
- Completing Another Consent Process: Following a verified consent procedure approved by The Campaign Registry (TCR).
Opt-Out of SMS Messaging
At Francis Tax Service, we respect your preferences and provide a simple and secure way to opt out of SMS messaging. If you decide to stop receiving text messages, you can do so at any time by following these steps:
How to Opt Out
To join our SMS messaging service, you must provide explicit consent by completing one of the following approved methods:
- Reply "STOP": Simply reply "STOP" to any SMS message you receive from Francis Tax Service.
- Once your request is processed:
- SMS Communications Will Cease: You will no longer receive text messages from us, including appointment reminders, updates, promotional offers, and other service-related notifications.
- Confirmation Message: A final confirmation message will be sent to acknowledge and confirm your opt-out request.
What Happens After Opting Out
- Immediate Effect: Once processed, your request will take effect promptly to ensure you no longer receive unwanted communications.
- No Impact on Other Services: Opting out of SMS messages will not affect your ability to use our other services, such as email communications or accessing our website.
- Compliance with Regulations: This opt-out process complies with industry standards, including The Campaign Registry (TCR) and the Telephone Consumer Protection Act (TCPA).
Re-Subscribing
If you wish to re-subscribe to our SMS messaging service in the future, you can do so by:
- Replying "START" or "YES" to an SMS from Francis Tax Service.
- Opting back in via our website or other approved consent methods.
Requesting Assistance
We are committed to providing a seamless experience. If you need assistance with our SMS service, here’s how you can reach us:
- HELP Keyword:
Reply HELP to any SMS message to receive automated support and contact details.
- Email Support:
Reach out to doc@francistaxservice.com. Include:
- Your name and the phone number linked to your subscription.
- A brief explanation of your question or issue.
- Phone Assistance:
Call 612-722-1129 during business hours. Our team is ready to assist with:
- Subscription issues (opt-in/opt-out).
- Troubleshooting SMS delivery.
- Questions about message content.
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to certain exceptions.
- Restriction: Request restriction of processing your personal data under certain conditions.
- Objection: Object to the processing of your personal data under certain circumstances.
- Opt-Out: Unsubscribe from marketing communications at any time.
Privacy and Data Protection
We go above and beyond to protect your data:
- Secure Storage: Your phone number and details are stored securely and used only for the purposes outlined in this policy.
- Data Use Limitations: Information is used strictly for service delivery, updates, reminders, and promotions.
- Regulatory Compliance: We follow industry and carrier guidelines to ensure your data is handled appropriately.
For more information about our privacy practices, contact us at doc@francistaxservice.com or call 612-722-1129.
Terms of Service for SMS Communication
Francis Tax Service provides SMS communication to keep you informed about important updates, deadlines, and promotional offers. By opting into our SMS service, you agree to the following terms:
1. Consent for SMS Communication
By subscribing to our SMS service, you acknowledge and consent to the use of your phone number solely for service-related communications.
- Your phone number and consent information will not be shared with third parties for marketing purposes.
- Your privacy is a priority, and all data is managed according to our Privacy Policy.
2. Types of SMS Communications
Subscribers may receive the following types of SMS communications:
Customers and Guests:
- Appointment reminders.
- Tax filing status updates.
- Critical tax deadline notifications.
- Service-related updates and promotional offers.
Job Applicants us for payroll purposes:
- Application status updates.
- Onboarding instructions and related materials.
- Employment-related reminders or information.
3. Message Frequency and Costs
- Message frequency varies based on your preferences and the services you select.
- Standard message and data rates may apply according to your carrier plan. Francis Tax Service is not responsible for charges incurred by your carrier.
4. Opt-Out Process
You can opt out of SMS communications at any time:
- Text "STOP": Reply "STOP" to any SMS from Francis Tax Service to discontinue all messages.
- Once processed, a confirmation message will be sent, and no further communications will be sent to your number.
5. Assistance and Support
If you need assistance with SMS messaging:
- Text "HELP": Reply "HELP" to any SMS for further instructions.
- Visit: For detailed information, refer to our Privacy Policy and Terms of Service.
- Contact Us:
- Email: doc@francistaxservice.com
- Phone: 612-722-1129
6. Compliance and Security
- All SMS practices comply with The Campaign Registry (TCR) regulations and the Telephone Consumer Protection Act (TCPA).
- Your data is securely stored and managed to ensure confidentiality and compliance with applicable laws.
Acceptance of Terms
By opting into SMS communications from Francis Tax Service, you agree to these Terms of Service. If you have any questions about these terms or our SMS services, please contact us.
Changes to This Policy
Francis Tax Service reserves the right to update this policy as needed. Changes will be posted on our website. Continued use of our SMS services after updates constitutes acceptance of the revised terms.
Contact Us
For any questions, concerns, or additional information, please contact us:
